信息
2026/05/18
【重要通知】請注意網路釣魚詐騙
若您收到自稱為本公司集團飯店發送的電子郵件或訊息（WhatsApp、SMS、電子郵件等），且內容包含下列任一資訊，可能是誘導至釣魚網站或嘗試進行未經授權的存取。請勿點擊郵件內的任何網址或開啟附件，並請儘速刪除該訊息。
「您不認識的內容」
「要求重新輸入預訂資訊」
「要求輸入信用卡資訊」等
本集團旗下飯店絕不會透過此類訊息向客戶索取信用卡號碼或要求付款。
（何謂網路釣魚詐騙）
釣魚詐騙係指透過偽造寄件者身分發送電子郵件，並將受害者導引至假冒網站，以盜取信用卡號碼或帳戶資訊（使用者ID、密碼等）等敏感資料之行為。
2020/9/1
早餐服務暫停通知
非常感謝您在我們業務中的特殊考慮。
隨著COVID-19感染範圍的擴大，我們將通知您已決定暫停早餐服務，其首要任務是確保客人和員工的安全和保障並防止感染的傳播。
感謝您的理解與合作。
暫停期間
2020年9月1日（星期二）至2021年1月1日（星期五）
情況可能會有所改變。
停放豪華轎車的通知。
由於COVID-19的影響，所有航班將被暫停或通過。
不便之處，敬請原諒。感謝您的諒解。
2018/11/20
Notice of restarting our multi-language reservation system.
Thank you for your continued support of WHG Hotels.
Following the suspension of our multi-lingual reservation system on June 26 (Tuesday) earlier this year, we are happy to announce that the service can once again be used for reservations as of November 20 (Tuesday).
We apologize for any inconvenience while this service was unavailable.
For your convenience, we have prepared breakfast accommodation plans for customers who use our hotel by January 31, 2019, so please use it by all means.
Thank you again for your continued support of WHG Hotels. We hope to see you soon.
Notice.
Now reservation is suspended due to system error.
We apologize for the inconvenience.
We sincerely apologize for the inconvenience.
We ask for your patience until we restore the service.
For reservations, please contact us directly with the URL below.
http://en.whg-hotels.jp/contact-us/
Confirmation of contents of inquiries is done at 10: 00-17: 30 (Japan time) excluding weekends and holidays.
For inquiries received outside the above time, we will accept reception after the next business day. Please acknowledge it beforehand.
If there is an urgent inquiry, please contact the hotel individually Please contact us from the inquiry form.
https://tokyobay.washington-hotels.jp/faq/#cid_31
2018/06/27
Matters Related to Personal Data Breach due to Unauthorized Access to Multilingual Online Booking System Server
For details, please check from the following URL.
https://fujita-kanko.com/topic/notice-about-our-reservation-system/